How to Handle an Emergency

MarkWest Emergency Numbers by State
Kentucky	(877) 675-9378
Michigan	(866) 342-6914
New Mexico	(800) 852-9225
Oklahoma	(800) 852-9225
Pennsylvania	(866) 342-6914
Texas (East Texas)	(800) 677-6360
Texas (Javelina)	(361) 289-4960
Texas (Pinnacle)	(800) 852-9225
West Virginia	(877) 675-9378

General Public and Excavators

Immediately leave the area, on foot in an upwind direction
Avoid making contact with escaping liquids or vapors
Avoid possible ignition sources
Abandon all equipment being used in the area
Do not drive into the area (where the leak or vapor cloud is located)
Do not light a match, start an engine or automobile, use a telephone, or switch on/off an electric light
Warn others to stay away from the area
Do not try to operate any pipeline valves yourself
Do not use a cell phone while near the suspected emergency area
From a safe distance dial 911 and call the MarkWest 24-hour emergency number

Public Officials and Emergency Responders

Evacuate people (homes, businesses, schools... etc.) to an upwind area
Secure area around the leak
If the pipeline leak is not burning, take steps to prevent ignition by prohibiting smoking, rerouting traffic, and/or shutting off electricity and residential gas/liquid supply
If the pipeline is burning, take steps to prevent secondary fires, but do not attempt to extinguish a pipeline fire unless asked to do so by MarkWest
Do not try to operate any pipeline valves yourself (unless directed by MarkWest)
Call the MarkWest 24-hour emergency number as soon as possible
Administer medical treatment and request additional emergency response assistance as necessary